Orders:
1. How do I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number on our website's "Track Order" page to monitor your shipment's progress.
2. Can I change or cancel my order after it's been placed?
Orders can be modified or canceled within one hour of placing them. After this period, the order processing begins, and changes or cancellations may no longer be possible.
3. What should I do if I receive a damaged or incorrect item
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery. We’ll arrange for a replacement or refund as quickly as possible.
4.How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive and inspect the returned items. You'll receive an email notification once your refund has been issued.
Shipping & Returns:
1. What are your shipping options?
We offer standard, expedited, and express shipping options. Shipping times and costs vary based on your location and the selected shipping method. Detailed options and prices will be shown at checkout.
2. Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping costs and delivery times depend on the destination. Additional customs fees or taxes may apply based on your location.
Payment:
1. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options like Apple Pay and Google Pay.
2. Is my payment information secure?
Yes, your payment information is fully secure. We use industry-standard encryption and security protocols to protect your data during transactions. We do not store your payment details after the transaction is complete.
3. Why was my payment declined?
Payments can be declined for various reasons, such as incorrect payment details, insufficient funds, or issues with your bank or card issuer. If your payment is declined, please double-check your information and contact your bank if the issue persists.